Orders are processed within 1–2 business days. Delivery typically takes 5–10 business days, depending on your location and the supplier. You’ll receive tracking details as soon as your order ships.

Our products ship directly from trusted fulfilment partners to ensure faster delivery and lower costs. Locations vary depending on the item, but most orders are shipped from UK or EU warehouses.

Yes — if your item arrives damaged, faulty, or incorrect, please contact us within 14 days and we’ll arrange a replacement or refund. For hygiene reasons, some pet products cannot be returned unless defective.

Please email us with a photo of the damaged item within 48 hours. We’ll send a replacement at no extra cost.

Some items may ship separately depending on the supplier. You will receive tracking for each package.

You can reach us anytime via our Contact page or at: hello@lunava.uk